Returns & refunds

You may cancel your order within 7 days after receiving it, without giving a reason, as provided for in the Electronic Communications and Transactions Act (ECTA).

• Let us know by email or WhatsApp within 7 days of delivery, with your order number.
• Return the item complete, with all accessories (including the USB-C cable), in its original packaging.
• You are responsible for the direct cost of returning the item to us.
• We will refund the purchase price to your original payment method within 30 days of your cancellation.

We don’t offer change-of-mind returns after the 7-day cooling-off period.

For hygiene reasons, opened retainer and denture cases can’t be returned unless they are faulty.

If your item is defective, you may return it within 6 months of delivery under the Consumer Protection Act. You can choose a repair, a replacement or a refund. We cover the return courier cost for faulty items.

This doesn’t cover damage caused by misuse, accidents or not following the instructions, or normal wear and tear.

If your order arrives damaged or isn’t what you ordered, please contact us within 48 hours of delivery with photos, and we’ll put it right.

Contact us first and we’ll send you return instructions. Please don’t send items back without contacting us, as we may not be able to match them to your order.

WYLLBE (Pty) Ltd (trading as Glint & Bristle)
8 Engelbrecht Street, Glen Marais, Kempton Park, 1619, South Africa
Email: hello@glintandbristle.co.za
Phone / WhatsApp: 072 886 1765